PipeLine Design Studio's Policies
Industrial Decor and DIY Supply At PipeLine Design Studio, we take great pride in the quality and craftsmanship of our merchandise. Attention to detail in design, materials and construction is always at the forefront. We encourage you to inspect the item upon receipt. If you have a concern or believe there is a quality issue, we will work with you to correct it, in accordance with our store policies. Thank you for your purchase and have a great day! Best Regards, Tom Meis Owner PipeLine Design Studio
Paypal I will begin processing your order once I receive full payment. Most of our made to order items will be produced and shipped within 3-5 business days. The craft supplies and "DIY" items will be shipped within three business days of payment. My main goal is to complete the items and ship your items as soon as possible. Please let me know if it is a rush order and I’ll try to accommodate your request. You may pay for your order with the multitude of ETSY payment options.
Once your payment is processed most of the products will ship within 1-3 business days unless otherwise noted in the listing shipping details. We will typically ship UPS ground for shipping. Please note: For the longer table legs and for large orders I often ship them in separate boxes due to the length and weight of the pipes and fittings. I will keep you updated if the boxes are not scheduled to arrive on the same day. At this time we do not ship to Hawaii or Alaska due to high cost of shipping for the heavy iron pipes. If you have any questions at any time please message me. I will respond promptly.
Refund & Exchange Policy
I will issue a full 100% refund for a purchase that you are unhappy with or that is damaged in any way. The orders that are returned to me are subject to a 10% re-stocking fee. Any custom made order (custom size cut pipe items included) will not be accepted for a refund. I make every effort to facilitate a satisfactory transaction. I do require the buyer pay for the return shipping and please return item/s in the condition they were shipped. Returns will be accepted within 14 business days of delivery for a full refund unless they are custom orders (see above policy for custom orders). Returns received after 14 days will be subject to a 10% re-stocking fee. No returns will be accepted after 30 days.
Every sale is extremely important to me and I appreciate each and every one. I will do everything I can to make your purchase a smooth worry free transaction for you. I would love to help you with your custom order/custom sizing so please let me know if you have any ideas that you would like me to work on for you. I will email detailed instructions for the "DIY" supplies/kits by request. I prefer not to use paper instructions if at all possible. Thank you, Tom
Every sale is extremely important to me and I appreciate each and every one. I will do everything I can to make this a smooth worry free transaction for you. If you have any questions or concerns about your purchase please contact me immediately I will address them quickly and try to rectify the situation to your satisfaction. Thank you very much for your business! Tom