Introduction

We want you to be happy and love your purchase from us!!! You have 7 days from the day you receive the item to make a return. Please contact us through Etsy before making any returns. All returns must be in the same condition they were in when they left our shop including all packaging. Buyer will be responsible for return shipping cost. The refund will be sent to you as soon as we receive the return. No returns or exchange for custom orders/made-to-order items. Before purchase, please read and view the items description and specification, measurements and pictures. Let us know if you have any questions, we will be more than happy to help.

Payment Policy

Lulight accepts Paypal payments

Shipping Policy

USA ORDERS AND SHIPPING All Lulight orders are shipped from Morton Grove, IL via UPS Ground, USPS Priority Mail or FedEx depending on the weight, size of the package and timing. We will be happy to arrange a faster shipping method for you if need it upon discussion. Please know that all Lulight Shop products are custom made to order and it will take us between one to two weeks (sometimes faster) to ship it from the order's date. You will be notified by e-mail when your order ships. INTERNATIONAL ORDERS AND SHIPPING Lulight ships internationally via USPS/UPS or Fedex International Mail. Please contact us for an international shipping cost.

Refund & Exchange Policy

We want you to be happy and love your purchase from us!!! You have 7 days from the day you receive the item to make a return. Please contact us through Etsy before making any returns. All returns must be in the same condition they were in when they left our shop including all packaging. Buyer will be responsible for return shipping cost. The refund will be sent to you as soon as we receive the return. No returns or exchange for custom orders/made-to-order items. Before purchase, please read and view the items description and specification, measurements and pictures. Let us know if you have any questions, we will be more than happy to help.

Other Policies

If you are interested in carrying our products in your shop, please contact us for more information. I will only use your shipping and billing address, and contact information to communicate with you about your order and to fulfill your order.

Contact Information

Please contact us at anytime by e-mail at lulightshop@yahoo.com Thank you!

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