Introduction

Custom and personalized orders Full payment is due before project is started. If for some reason you aren't happy with the mockups, you will be refunded minus a 30% project fee. This includes 1 rework of the mockup. Personalized and Custom orders are non refundable. ## INTERNATIONAL CUSTOMERS## Shipping is calculated, but you are ressponsible for any Customs charges you may incur before your post will give you your package. Please check with your local customs and tax department. I will be unable to refund shipping costs to international customers who refuse to pick up the package.

Payment Policy

Payment by Paypal.

Shipping Policy

Processing time The time I need to prepare an order for shipping varies. For details, see individual items.

Refund & Exchange Policy

I gladly accept returns and exchanges for items that are damaged in shipping. Contact me within: 14 days of delivery Ship items back within: 30 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Perishable products (like food or flowers) Digital downloads Intimate items (for health/hygiene reasons) Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Other Policies

Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

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