If you order any item from my shop it will be handmade. Made by myself. Because each item is handmade and is made from yarn, there is a possibility of slight color variation due to dye lots. While every effort will be made to ensure items are the same, because they are handmade there is no guarantee that duplicate item will look exactly the same. But you will receive what you ordered in the size you order and it will be made by hand with quality yarn. And as with all business transactions, you will receive a few pieces of business details such as business cards and such. Including but not limited to Sales promotions.
Payment is due before any work will begin. payment is through PayPal a very secure way to pay.
currently, all shipping is done through USPS and always includes tracking and insurance. All orders over 16 oz are shipped priority mail automatically, but if you would like to upgrade any order to priority just let us know!
Refund & Exchange Policy
I don't accept returns, exchanges, or cancellations But please contact me if you have any problems with your order. details: Returns or exchanges are on a case by case basis. Please send a photo of damaged or incorrect (If applicable) item along with the reason(s) for return. Custom orders are non-returnable, as they are custom made just for you. If an item is eligible for a return there will be a restocking fee of $5 for each item returned.
Do you gift wrap? Yes, we sure do! Just contact us and we will discuss wrapping and card. For a small fee. Personal information?? I do not and will not sell your personal information. And I will only contact you about your current order if a need should arise. Do you accept CANCELLATIONS? I CAN accept cancellations on orders within 24 hrs. of order. After that time, I have already started working on your order and it is considered a return case and subject to a Restocking Fee of $5 per item returned. All custom orders CANNOT be canceled, no exceptions. How do the sizes run? Sizes are general/average sizes for ages. If you are concerned order one size up. Please make sure to read entire listing before ordering to get the correct size. And remember not all fit into the average size. Some will need larger than average some adults fit into the XL better than the adult size. I recommend the custom size option for the perfect fit. But Most Customers are very happy with the sizes they have chosen. What are your Hours? Communication Hours: West coast time Monday-Friday 8:30 am-7:30 pm Saturday 10am-3pm Sunday N/A Working hours: Monday-Friday 1pm-7pm Saturday 1pm-4pm (Except for RUSH, GET IT TO ME QUICK orders, 9am-6pm) Sunday N/A