Dragon Star Creations's Policies
Welcome to Dragon Star Creations! Bringing magic and wonder into the everyday mundane of our lives is something that inspires me to create. I hope you enjoy you're stay!
We accept PayPal
Orders are filled on a first-come, first-serve basis. HOW FAST DO YOU FILL AND SHIP OUT ORDERS? The bulk of what we sell is made to order, because of that, it takes time for us to fill orders. On average, we ship 2-to-5 business days after your payment clears. Often, we ship faster. We want to get your order out to you as soon as we can! One key exception: During the Christmas season and certain other peak retail times, there can be some delays due to traffic and demand. _____________________________________________________________________ SHIPPING FEES - U.S.: Shipping fees are based on destination, size and weight of package. Items shipped in the US weighing 15 ounces or less typically are sent via USPS First Class mail. Items weighing over 15 ounces are sent via USPS Priority Mail. Once an order is shipped, the package generally arrives in 2 to 9 business days, depending on geographic location. If you wish to add insurance please convo me as there will be an additional charge. _____________________________________________________________________ SHIPPING FEES - INTERNATIONAL: Shipping fees are based on destination, size and weight of package. International sales are shipped via USPS First Class International. International orders have a wide possible window of delivery times - from 6 to 10 days, all the way up to eight weeks or more. The time frame depends on method of shipping, location where the package is being sent and delays with customs. During the holiday season, international postal deliveries can become EXTREMELY delayed. Please contact us prior to purchasing if you have concerns about delivery times. If you would like to upgrade to a faster shipping service - such as Express Mail or Global Express Guaranteed - please contact us prior to placing your order. _____________________________________________________________________ CUSTOMS FEES: All international orders will have full value declared on customs forms - no exceptions. International customers are responsible for all fees associated with shipping to their respective countries. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. To get an approximate estimate on what those import duty and taxes might might be, you may want to visit this online duty calculator (please cut and paste the url into a new Web browser): http://www.dutycalculator.com/new-import-duty-and-tax-calculation Please note that such taxes and fees for orders shipping to the UK can be far higher than estimated in the calculator. Typically, orders worth more than £15 require the customer to pay a 20% VAT, plus an additional £8 handling fee by the postal service in the UK. You can read more about these UK fees here: http://www.hmrc.gov.uk/customs/post/buying.htm#5 When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Refund & Exchange Policy
Your satisfaction is very important to me if for any reason you wish to return an item please contact me. I am happy to work with you to resolve any issue. To receive a full refund of the purchase price excluding shipping the item must be returned. The customer assumes responsibility for return shipping. Item must be received in resalable condition within 30 days of delivery to customer.
Please feel free to contact me with any questions or concerns. Your satisfaction is very important to me. Feedback is always welcome.
You can email me directly at firstname.lastname@example.org