Custom Gifts by KB's Policies
All orders must be paid in full prior to any work being performed. Payments can be made via the Shop link, I can send an invoice though Pay Pal, you can mail me a check, or you may come to my house to pay with cash, for local orders
PLEASE MAKE SURE THE SHIPPING ADDRESS IS CORRECT BEFORE ORDERING, If it is not correct, I will need to cancel the order, and you will need to replace the order, with the correct shipping address, this may also cause you to lose your place in line. Please note that we are NOT responsible for any LOST or STOLEN items. If you would like to purchase insurance/signature confirmation, please let me know. I ship via USPS. I can ship anywhere, for larger orders I will need to get shipping estimate first, so please email me at CustomGiftsbyKB [!at] gmail.com Unfortunately, there are occasions when things break or arrive damaged due to the carrier handling the package incorrectly. This is beyond Custom Gifts by KB LLC's control and your control, therefore Custom Gifts by KB LLC's cannot be responsible for this. If your item(s) arrive damaged, it is your responsibility to file the insurance claim with the post office. This process can be completed online. If you wish to replace the damaged item, you will need to place a new order. However with a picture of broken item, I will give discount for same order placed. Whether your order is shipped through the USPS Parcel Post, Priority or First Class Mail, Custom Gifts by KB LLC's is not responsible in any way for any shipping delays or lost items once it leaves my studio. International Shipping: International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. I am unable to provide you with the exact amount of the charges. Tracking numbers are used for international orders, however tracking updates are not always great once the item leaves the United States, and are beyond my control. Please note that we are NOT responsible for any LOST or STOLEN items. If you would like to purchase insurance/signature confirmation, please let me know. Customers are responsible for any customs fees and taxes on item(s) that are shipped outside of the United States.
Refund & Exchange Policy
I customize each order, so once I have added vinyl to an item, I can not just take it off, if you have decided you do not want an order, please contact me ASAP, within 12 hours to let me know, I start making and designing each graphic within 12-48 hours, sometimes faster. Once an item is shipped, buyer assumes all responsibilities. Refunds or exchanges are not available on personalized items, they are made especially for you. If a mistake is made on your part, the item is yours to keep. If Custom Gifts by KB LLC's makes a mistake on your item, I will exchange it with the same item that was ordered, or issue a store credit. I do not issue credits or refunds on shipping charges. Please let me know within 2 DAYS of receiving your item if Custom Gifts by KB LLC's has made a mistake on your order. Unfortunately, there are no refunds or credits on shipping charges. Additional Policies and FAQs If you are needing something rushed, please contact me before hand. If we have agreed on a RUSH DATE, it must be noted in the "NOTES TO SELLER Section". A RUSH charge will apply in order to meet your desired date. This may also include expedited shipping at your cost, which we will talk about before hand. RUSH times are not always available, as it depends on my existing workload, other RUSH orders, and time of the year. We love to take your ideas and make them a reality with a custom order. Send us a convo to discuss the details and price of what you would like to have made. Payment must be made before we start working on your custom order.
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