We have a 100 percent money back guarantee on all of our products for quality and if it is our mistake we will gladly refund your money. You may return the item within 30 days from the date of purchase. If you would like to return an item, you must first contact us to let us know. Next, ship the unused, and undamaged item back to us. Do not ship items using Media mail. (It takes weeks) Please use original box. Please DO NOT FOLD the stencil since it makes it unusable and we cannot issue a refund for it! Only ship us a rolled up stencil for return/exchange please. Ship the items to: Art From The Heart Stencils 139 South Willow Brook Drive Asheville, NC 28806 Upon receipt of the unopened and unused goods, we will gladly refund your credit card or PayPal account for the full amount minus shipping charges. If you received damaged or defective stencil from us, you may return it within 30 days for a full refund including shipping fees or replacement. If you have a custom order, and we make it especially for you according to your specifications, I am sorry we cannot accept a return. We go to great lengths to ensure it is exactly what you want before we make it, so returns on custom items no longer an option. We ship out the next business day using Priority Mail from the US Postal Service. Unless you are international and then we ship First class International to save you on shipping costs (it may take a little longer to get there, but worth the wait) This usually takes 2-3 days to get to you, But if you have an emergency, we can make alternate arrangements to suit your needs, or you can choose shipping upgrades at checkout. If you are an international customer, we ship First Class Mail to your location. It may take up to 6 weeks for you to receive your item. (depending on your location) Please be patient.
Refund & Exchange Policy