Cookie Clutch's Policies
We welcome custom orders!
Payment must be payed in full before item is sent out. For large custom orders, payment must be received ahead of time and you are allowed 2 free revisions.
Shipping: Processing time: The time I need to prepare an order for shipping varies. For details, see individual items. Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. I usually try to ship out the same to next day
Refund & Exchange Policy
Returns & exchanges: I gladly accept returns and exchanges Just contact me within: 3 days of delivery Ship items back to me within: 7 days of delivery I don't accept cancellations But please contact me if you have any problems with your order. The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: *Custom or personalized orders *Perishable products (like food or flowers) *Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If there are any questions, comments or concerns please e-mail me at: Cookieclutchdesigns@gmail.com