Introduction

Thank you for browsing ChocoloateChipMonkey. Currently accepting Christmas orders until 12/01/14. This date may be subject to change depending on orders received. Place your order now to ensure a timely delivery for the holiday :) Each item listed in my shop is handmade by me, I am a perfectionist, and take great care with each and every little detail with all items in my shop. I only use soft quality yarn with all items in my shop besides plush dolls, I use stiffer quality yarn for plush items to ensure they keep their shape, soft yarn on these items will lose their shape fast. You can be confident that you will be receiving a quality product while shopping with ChocolateChipMonkey. Please visit my facebook page for additional discounts, sales and sneak peeks at new items in my shop. https://www.facebook.com/chocolatechipmonkey Read below my shop policies, if you have any questions please feel free to contact me and will respond ASAP. I do NOT check my email regularly, if you message me through email it is likely that I will not receive it.

Payment Policy

All sales are final due to the fact that each purchase is custom made for you. If you need to cancel your order please do so within 24 hours. I do not issue refunds after 24 hours from when your order was placed. All cancelled orders or refunds do need to be approved by the shop owner, please be sure to read my shop policies thoroughly and ready to ship dates before placing your order. There will be a mandatory $15 restock fee for cancellation on orders during the busy holiday seasons. I will accept payment plans or layaway, full amount will be due before items are completed and shipped to you. Message me for more details.

Shipping Policy

Orders placed now will ship in approximately 3 to 4 weeks. If you need your item by a specific date please contact me through etsy conversation first to confirm that I can commit to your deadline. I may not be able to meet your date if I have a large amount of orders. Standard Shipping used USPS Priority mail 2-3 business days, insurance and tracking with every U.S. shipment. Please verify your shipping address and zip-code in order to ensure a timely delivery. International shipping dates and tracking vary by each country. Please be aware of your countries shipping policies, I am not responsible for items held in customs. I keep my announcements up to date, any changes during the busy holiday seasons will be updated regularly with a date stamp on when changes were made. I do offer discounted shipping rates for multiple orders, please contact me for custom shipping. Items in my shop have varying ready to ship to dates, please read the item description thoroughly before placing order to ensure you will receive your item in the amount of time that you need it by, or you can contact me and I will give you an accurate ready to ship date. Some items may be ready sooner than what the listing says, this really depends on current work load. Rush orders and overnight shipping are available upon request and at an additional charge, just send me a message requesting any rush orders or overnight shipping and I will quote you a price. I will refund the difference on any shipping overcharges.

Refund & Exchange Policy

Is your great item lost? damaged? or not what you ordered? don't worry I will send you a new one. Just send the incorrect or damaged one back and I will process your exchange :-) Sorry, no refunds.

Other Policies

If you feel that you have had a negative experience with my shop please let me know and give me the opportunity to correct any issues before leaving any negative or neutral feedback. I do want all of my customers to have a pleasant experience while shopping with ChocolateChipMonkey.

Contact Information

Jennifer Ryan California, United States ChocolateChipMonkey.etsy@gmail.com

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