Six Hearts Candles's Policies
For any questions or concerns we can always be contacted here or through our Facebook page message system. http://www.facebook.com/6heartscandles
Payment is expected at time of purchase or commitment for a custom item.
Your Soy Candle is Carefully Hand Poured just for you. Please allow 5 - 10 business days for delivery. Shipping is by USPS priority mail and costs will vary by weight and destination. We generally ship in Flat Rate Priority Boxes. We ship world wide however, we are not responsible for customs, duties, tariffs, or taxes imposed by other countries.
Refund & Exchange Policy
If, for any reason, you are unhappy with our product, we will exchange your candle(s) for a different candle(s) to ensure your satisfaction is guaranteed. Return Policy 1) If you wish to exchange your candle(s), please convo us within 30 days of receiving your candles. 2) You must have not burned more than 5% to 7% of your candle. (Believe it or not, we have had people burn over 50% of a candle, then wish to exchange for a new one!) 3) If you would like to exchange or return an item for any reason please enclose your invoice and merchandise in the original packaging. Send the box to us via UPS or insured mail to the address below. We cannot accept returns sent C.O.D. 4) Six Hearts Candles reserves the right to refuse service to customers who are blatantly attempting to abuse this policy.
Additional Policies and FAQs Custom orders are always accepted however, custom items do take longer to ship. Generally we can have your item made and shipped within 1 week.